Frequently Asked Questions

How do I place an order?

Users can place orders by adding products to cart or using the Buy Now function on the product page.


What checkout methods are supported?

TAE Shop supports Bank Transfer, Cash on Delivery, and Pickup. For Bank Transfer and Pickup orders, users are required to upload a payment proof for verification.


How can I check my order status?

Users can view their order status from the My Orders page after logging in.


Do I need an account to place an order?

Yes, users are required to register and login before placing orders.


Can I cancel my order?

Please contact the administrator for order cancellation requests.


What happens if a payment issue occurs during checkout?

If a customer has already made payment but the order cannot be submitted due to checkout, stock, or system issues, the customer should contact the administrator with the payment proof. The administrator will assist with payment verification and further arrangements.